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We are specialized at improving your online business metrics by converting visitors on your site into customers and by retaining current customers.
We do so by combining usability, design and business skills, to make sure your customers are provided with good, customer-centered buying experiences.
Our clients have experienced vast improvements in terms of achieving higher customer conversion- and retention rates (15 - 200 % increases) together with saved costs.
At e-commerce websites even minor usability flaws can cause the revenue to drop, which creates poor conversion-, retention-, and average purchase rates.
Due to this, we have developed an e-commerce methodology based on 6 general rules on how to create good buying experiences:
1. Provide new potential customers with a focused first impression
2. Motivate the customer into buying your products
3. Make it easy for the customer to locate your products
4. Support the customer's buying decision
5. Make it easy for the customer to buy (checkout) your products
6. Ensure timely and orderly deliverance
Before optimizing your current site and before designing a new site, we take close a look a your current situation by asking questions such as: which are your customers and how are their needs, aspiration and purchase behavior? How is your current conversion rate? Which products create the most revenue? How many customers return to buy more products? Etc.
Having asked these questions in detail; together we set goals for the business metrics you would like to approve. Learn how to calculate your improved business metrics.
Start out by learning more about our products and services or contact us to learn how we can help you improve your business metrics.
All our clients are references.
