Why hire us?
We create vast (documented) business resultsWe are experts at improving online business metrics by converting visitors on E-commerce websites into customers and by retaining current customers.
We do so by combining usability, design and business skills, to make sure your customers are provided with good, customer-centered buying experiences.
Our clients have experienced vast improvements in terms of achieving higher customer conversion- and retention rates (15 - 300 % increases) together with saved costs.
We are specialistsAt CustomerSense we build and optimize E-commerce sites only. We believe you have to focus at (and love) one thing to be really good at it.
We make usability and business goals walk hand-in-handAt E-commerce websites even minor usability flaws can cause the revenue to drop, which creates poor conversion-, retention-, and average purchase rates.
Due to this, we have developed an e-commerce methodology based on 6 general rules on how to create good buying experiences:
1. Provide new potential customers with a focused first impression
2. Motivate the customer to buy your products
3. Make it easy for the customer to locate your products
4. Support the customer's buying decision
5. Make it easy for the customer to buy (checkout) your products
6. Ensure timely and orderly deliverance
We are measured by your resultsOur success is measured based on your improved business results.
Before starting a project, we thus calculate the potential results we can help you achieve (free of charge). If these are not measurable and with a clear potential, we would rather say no to the assignment than taking the risk of making unclear results.
Before optimizing your E-commerce website and before designing a new site, we take close a look a your current E-commerce site by asking questions such as:
• what is your conversion rate?
• who are your customers, their needs and purchase behavior?
• which products sell the most?
• how many customers return to buy more?
Get startedStart by learning more about our products and services or contact us to learn how we can help you improve your business metrics.
We are proud to say that all our clients are references.