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Clients

We help you sell more online   

CustomerSense is as a highly specialized E-commerce consultancy.
 
Our customers have experienced increased conversion- / retention rates in the range of 15 - 300 % together with saved costs.

Below is a partial list of companies we have done business with (which does not include all, current and confidential projects).



25% conversion rate increase
Based on a thorough re-design (prototyping, user-testing & documentation) of TUI's booking flow, we have increased their customer conversion rate by 25%.
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50% round trip sales increase

We have re-designed the DSB webshop based on a thorough re-design process.

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15% revenue increase
We have re-designet The Europæiske Travel Insurance's main page and all insurance purchase flows based on our re-design process.
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15% conversion rate increase
We have helped Copenhagen Airport to sell 15% more parking tickets at www.cph.dk
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90% payment ratio increase
We have helped The Scandlines optimize the booking flow on their current site in terms of converting more visitors into customers.
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105% revenue increase

We have user tested the Sanistål B2B E-commerce website and have helped them optimize their site (prototype and design) to provide their customers with the best possible buying experiences.


 

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Expert Evaluation
We have carried out an expert evaluation of www.gemoney.no for General Electric (GE) that outlines how to make the website convert more browsers into buyers.
Best ever customer rating
We've redesigned the Rejseplanen.dk website, based on our re-design process.
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50% revenue increase
We've re-designed the DSB Orange search result and check-out flow, based on our re-design process.
Expert evaluation
We have carried out an expert evaluation of www.tryg.dk in which we recommend how to make the website more customer centered.
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More usable website
We have helped ASE make their website more user-friendly.
Education
We have educated FDM Travel staff members about e-commerce and usability.
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Better usability
We have carried out a usability test of Gad.dk
We've educated them
We have educated their staff members about usability and e-commerce.
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We've optimized their website
We have optimized their website to make it more usable and commercial.
Staff training
To ensure a shared business-oriented focus across all members of the TDC development team, TDC contacted us to educate them in the commercial effects of usability.
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We've built their site
We have been recruited to re-design the Novasol website based on our well-defined and efficient design process.
We've built their site
We have been recruited to re-design the Dansommer website based on our well-defined and efficient design process.

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We've improved their extranet
Within less than 2 weeks, we prototyped the changes Deloitte now successfully has implemented and launched.
We've user-testet their website
We have carried out a user-test of their website to help them make it even more usable and commercial.
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Ongoing collaboration
CustomerSense and SAXO.com has engaged in a partnership to optimize their site on an ongoing basis.
New booking flow
We've built the Comwell booking flow.
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Lead generation
We've helped HandStep convert trafic into qualified customer leads.
We've built their website
We have built (usability and design) the new YouHeShe.com website.
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New booking flow
We've helped the Folkeferie web-enable their backend booking flow.
B2B E-commerce
We've helped the Danisco improve their partner-based B2B E-commerce solution.
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Speaking
Benjamin Gundgaard has been a keynote speaker at the 2008 Usability Days hosted by the Danish IT Organization. He received the highest rating by the conference attendees.
Speaking at conference
Benjamin Gundgaard spoke about how to sell more online at www.dialogkonferansen.no and got one of the highest speaker grades.
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Easier self-service
We have made it easy to become at client and to administer your customer account at Switch.dk

Our services










Benjamin Gundgaard
Founder & Director

You are very welcome to contact us for an initial talk on how we can help you improve your business metrics.

Email us at:


Or give us a call at:
+ 45 40 85 05 24



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