Our address:

Havnegade 39
1058 Copenhagen K
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About us

We are E-commerce experts

We are specialized at improving online business metrics by converting visitors on E-commerce websites into customers and by retaining current customers.

Our clients have experienced vast improvements in terms of achieving higher customer conversion- and retention rates (15 - 200 % increases) together with saved costs.


CustomerSense was founded in 2004 by Benjamin Gundgaard.

He wished to establish a high-end E-commerce consultancy with focus on creating good buying experiences and thus improved customer conversion rates.

Very early on, CustomerSense delivered some very substantial business results and today CustomerSense is one of the most renowned E-commerce consultancy companies in Europe.

Our services

  • E-commerce
    We are experts at building and optimizing successful e-commerce sites based on our e-commerce methodology that ensures good, customer-centered buying experiences. 
  • Usability
    We make your site easy to use, based on expert evaluations, user tests, customer archetypes and prototypes. 
  • Design
    We make your site emotionally and aesthetically appealing (and trustworthy) as we know how to make usable sites look and feel good.
  • Speaking & lectures  
    We carry out full-day workshops, training sessions and the CustomerSense founder, Benjamin Gundgaard, is an inspiring, insightful and "how-to" focused keynote speaker. 

Business cases

Learn how we work and experience some of the results we have created by reading our business cases.

Contact us

Tuborgvej 5
2900 Hellerup 

mail us at:

Or give us a call at:
+ 45 40 85 05 24